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PictureMyStamp.com by JPS Digital :: Customer Service

Customer Service

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Customer Service:
Toll Free 866-225-7346
susan@picturemystamp.com
Enjoy your visit! :)
Custom Stamps
Prices
Sending In Your Files
Photo Quality & Editing
Copyrights

CUSTOM STAMPS All of our custom stamps are made with the same process as our high quality art stamps.
What does deeply etched, vulcanized mean?
First, we make a engraved magnesium master plate from your artwork.  The image is raised (etched) twice as deep as you'll find in ordinary art stamps or photopolymer custom stamps.
Vulcanizing
Your master plate is pressed it into a mold called a matrix.  The red gum (natural) rubber is placed in the matrix and molded under high heat an pressure.  This produces a 'deeply etched, vulcanized' rubber stamp that will make great impressions every time.
PRICING          top of page^
How do I figure the cost of my stamp?
All of our custom stamp prices are based on 6 square inches (width x height) about the size of a business card.  We add $2.50 for each square inch over 6.  We offer free quotes and image evaluations to make sure your graphic will make a great stamp.  E-mail Susan  Note: Custom stamps are priced on the square inch of the finished stamp.  The size of your artwork does not affect the price.   
  
If I order two or more stamps at one time is there a discount?
Duplicates
All of our custom stamps are deeply etched, vulcanized red rubber stamps.  We keep your master plate and matrix (mold) on file.  Duplicates are available from $4.00 to $12.00 each and you may re-order them at any time.  (Quantity discounts are also available)
Multiple Orders
If you want to create several different stamps at one time, we can discount your custom stamp prices.  E-mail Susan for a quote or see the section on Art Stamp Manufacturing.
 
Do you offer dealer or wholesale pricing?
Yes.  We have wholesale programs for Brick & Mortar Retailers, Online Stores, Rubber Stamp Artists, and Fundraisers.  E-mail Susan or call 1-866-225-7346 toll free.
 
SENDING IN FILES          top of page^
What file formats do you accept?
.tif is the best file format with a resolution of 300 to 600 dpi, with LZW compression for PC
We also accept: 
.jpg .bmp .pdf .eps .ai .cdr .doc .cpt
  
Digital photos should be at least 72 dpi and 640 x 480 pixels.  Go to the tips & links page for help on saving photos and taking pictures.
  
I want to mail my picture, will this damage the original photo?
Protect your photos with firm cardboard or use a photo specific envelope.  We will return your pictures unharmed with your new stamp.  You can also get a color laser copy made at Kinko's or Office Depot for less than a $1.00 and mail it to us.  Please do not fold laser copies.  
Mail to:
JPS Digital  
P. O. Box 89474
Tampa, FL 33689
What resolution should I use to scan my photos?
300 - 600 dpi is required to get your photos to make good rubber stamps.
 
My drawing was made with a black ink pen on white paper, is this line art?
Not exactly, black & white line art refers to a digital file format.  We discount stamps created with digital images that are 600 dpi, .tif black & white one bit files.  There may be a small fee to convert black & white drawings depending on their level of detail. 
 
PHOTO QUALITY AND EDITING           top of page^
I have an old photo that has scratches and is faded, will you be able to make it into a stamp?
Most likely yes.  The graphics department is already working magic to produce the high level of detail in creating the line art necessary for quality rubber stamp images.
  
Can you remove the background so that only the main subject becomes the stamp?
Yes.  This is almost always the case.  Removing the background will usually give you more creative uses for your stamp.
 
COPYRIGHT OF ARTWORK          top of page^
The copyright to original artwork and photographs belongs to the original artist.  This applies to Featured Artists and custom stamps.  As a Featured Artist, you own your artwork/photos and you can choose if you want us to sell your stamps in our catalog.   Only if you are a 'Contributing Artist' that you share the copyright with JPS Digital/PictureMyStamp.com because we pay part of the set-up fee. However, you, as a Contributing Artist, are not restricted from using your stamp image for any other uses.  
 
 
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